Relationships = sensational all-inclusive vacations for you!

By Bronwen Hill

Travel agent reveals hidden info for better sun vacations

Travel Agents invest in relationships with tour operators, hotels and other suppliers to enhance their knowledge and give you the best possible service.

One of the value-added bonuses of working with a travel agent for your all-inclusive family vacation to the south, are the relationships. As with the relationship you have with your accountant, hair dresser or any other professional, it results in better service and experience.

Here I share some tips and insider knowledge about the AMResorts brand after having a chat with the fun-loving Carlo, our representative from AMResorts. Personal Travel Management has worked with Carlo for many years and we value our relationship. The support he provides us, allows us to give the very best service and experience to our clients.

An overview of AMResorts offerings

AMResorts are a luxury brand of all-inclusive resorts in the sunny southern destinations of the Caribbean. And we say luxury, but we don’t mean unaffordable either or not appropriate to family vacations! In the collection there are 7 different brands of resort, all offering a different ambiance for the different types of traveller and different inclusions for the all-inclusive vacation. There truly is something for everyone! All resorts have their “non-cookie cutter aesthetics” to allow each to have its own personality.

The Q&A with Carlo:

As a family vacation travel expert, I asked Carlo some specific family all -inclusive vacation oriented questions:

Q: Families need space and a separate room for the kids! Which property provides connecting rooms and/or family size suites:

A: Many of the resorts in the collections offer connecting rooms upon request at check-in. The Sunscape Sabor Cozumel, Sunscape Puerto Vallarta and Now Sapphire Riviera Cancun are just some to name few of the properties that include a room category with a completely separate bedroom.

Q: Kids Clubs – these allow adults to spend time to together and relax. They also allow kids to play with other kids. What training do staff have?

We have a comprehensive kids program in our all kids clubs. Plus, all staff working in the Explorers Kids Club have completed their first aid training through Red Cross in their respective countries so it’s not only fun for the kids but also peace of mind for the parents.

Q: Sustainability – Its on everyone’s mind when they travel. What policies/practices are in place at AMResorts properties to protect the environment and support the communities they are operating in?

Our resort teams have initiatives in place to remain sustainable and socially responsible. These initiatives include:

  • Separating recyclables from waste
  • Participating in clean-up programs of local beaches and natural areas
  • Sourcing as much local food as possible for use in resorts
  • Donating products to local organisations

Many resorts in the brands are Rainforest Alliance certified.

Q. Snorkelling – which resort is the best for this?

Every resort is located on the beach and offers complimentary use of snorkelling equipment. For the best snorkelling experience though, stay at the Secrets Akumal, Sunscape Akumal, and Sunscape Sabor Cozumel.

Q: These days, we want to have some kind of connectivity. What is the wi-fi situation?

Most of our resort brands (Zoetry, Secrets, Breathless, Dreams, and Now Resorts) offer complimentary WiFi with our Unlimited Connectivity free app enabling guests to take advantage of free WiFi and free long distance calling. Additionally, this app is loaded with resort information accessible by the guests at their fingertips. With Reflect and Sunscape Resorts, WiFi is complimentary at the lobby and a small cost for in-room access.

Q: What is one thing everyone should not forget to pack?


As part of my discussion and fact-finding mission, I was pleased to uncover that AMResorts actively maintains their properties. Every year the properties undergo enhancement projects to ensure they maintain the luxury feel. It is always important to know that the owners of a property care for it.

Its was also interesting to find that the following properties had these super cool amenities:

  • Sunscape Akumal has Rex Dino Land which is full of waterslides, dinosaurs and a family fun room!
  • Sunscape Splash Montego Bay gives you access to Pirate’s Paradise Waterpark
  • Now Jade Riviera Cancun has a Turtle release program

There are lots of cool things going on at the AMresorts properties that make your All-Inclusive experience just that much better. Connect now with a Personal Travel Management Travel Expert to book your next sunny sunny southern getaway!